Our salesman Ron was very patient going over all the option since we did a custom order. It was right before the pandemic shutdown, so there was some delays in manufacturing, but very satisfied with the order. When we received it Mike from Service did a very detailed review, and we had a lot of questions. Mike was able to answer everything we needed for our first trip. The trip went fine, an any problems I found I fixed myself. (minor problems like leaking P-trap, it happens bouncing down the road, just hand tightened it again. Sink Aerator clogged, just took it off and cleaned it. I would use Vacationland again.
Sometimes when you connect two complex machines like a truck and trailer there are unintended consequences. The management staff at Vacationland RV were able to get us on the road due to their collective skill and experience. You can trust them to get the job done.
Efficient, thorough, and overall easy process to purchase a camper. Will definitely recommend this dealer to friends and family. Ron was quick to respond to questions and at no time did I feel pressured or manipulated.
Outstanding, honest, helpful and a good price. What more can I say.
Great experience. Very friendly, no pressure. Marisol was great.
Our experience with Vacationland was FABULOUS! We bought a Starcraft pop up there back in 2005 and have stored it there every year with any issues at all. It was time to upgrade so we looked at all the campers we were interested in, used and new. Marisol checked on us and let us roam about. We DID find THE ONE and Marisol was very helpful explaining everything about the purchase. We were able to negotiate a deal. Our walk through was explained clearly, not rushed at all. We had much to learn with this big of an upgrade. We are going on our maiden voyage with her in about a week. Thank you to everyone that sold, prepped, prepared, put on the anti-sway bar and hitch and tips on backing in. If you are looking for a new or used camper, small or huge, I highly recommend Vacationland!
We found this camper after looking around for a couple of years at different pop-ups. We ran across this camper online and from then on everything was done online or over the phone. They never hesitated to respond or rushed our questions. When we showed up to pick it up we were able to check it out and then have a complete walk through with a guy that explained everything to us in detail. It was very nice to not be rushed and able to look everything over. After putting it down we waited for a while (with several apologies) due to the person before us being late. When we were able to do our finances they were sure we knew they were apologetic about the wait. Our paperwork was easy to understand and Tiffany got us to the point since we knew most of the information. From walking in the door (where Ron greeted us with a smile) until we walked out, we were welcomed with smiles and waves. As walking out Ron apologized again about the wait and gave us some goodies. Overall was a great experience! Stop in and see what they have for you!
Purchased a used trailer from Ron. We could not be more excited for our purchase! This will be our home until we build one and we can not wait! Thank you so much!
We recently purchased a KZ Escape from Vacationland. The experience was SO much different (in a good way) than any dealership we’ve dealt with before. Marisol was upfront and answered all of our questions through email before we even stepped on the lot. We never felt pressured to buy, and they were transparent about the breakdown of cost. When we picked up, every staff member that we interacted with seemed genuine and kind. Marisol, Mark, Joel, Tiffany, and Kristy…THANK YOU! These newbies walked away feeling really positive about this purchase and know that this will be a great place to come back with any questions/concerns/service needs.
This place is amazing! They were very honest and helpful upfront no games to play. The 1st few campers we wanted Ron was honest said it was a project camper. Being 1st time camper buyers we were thankful for the honesty and the walk through to explain everything to us. I recommend going to Vacationland to buy a camper anyday! Very nice staff and very helpful!
Vacationland in Big Rock Illinois is awesome! We just purchased our first pop up camper and they helped us through the process and made it soo easy. They also answered all our questions and made sure we were satisfied with our purchase! We will definitely be back!
Had a great experience overall! The communication (even during a pandemic) has been great! Joel and Ron are pleasant to deal with and hard working. I would buy from them again in the future!!!!
The people are so nice and friendly not pushy.
Did everything over internet and phone until we picked up the camper. They had exactly what we wanted and since it was a 2.5 hr drive away they worked with us on the phone, sent pictures when we needed a closer look and negotiated a good price. The service dept walked us through and gave us some tips and got us out the door pretty quick also. ( about and hour ) I would recommend dealing with this company. Thanks folks for all the help and effort!
We stopped into Vacationland to dream a little, not knowing for sure what we wanted. So many choices! So many memories to be made:) Ron Drendel was the best to work with! He took his time with us. He didn’t rush us, or push us, in the slightest. He was juggling a few of us customers, and did so quite efficiently and seamlessly:) When he stepped away to assist another customer, he let us know where he was going, and that he’d would ‘find us’ when he was done. All the while we kept looking, and dreaming. When Ron was done w/ the other customer, he found us every time! If we had a question he didn’t know the answer to, he would find the answer. We ended up purchasing a 25′ toy hauler and are SO EXCITED! Thank you Ron, Joel Z, and that helpful service man (sorry, I don’t recall his name – the one on the tractor, pulling trailers around front). We would recommend Vacationland to anyone. Thank you so much! It was a great experience! We’re 2 Happy Campers, that’s for sure!!
Marisol took her time to show us all of the campers we were interested in considering. She answered our questions and there was no pressure to make a quick decision. When we went to pick up our trailer Mike went through all aspects of the trailer and we were ready to go camping. Vacationland was a pleasure to work with from start to finish!
Purchased a Palomino backpack 550 yesterday from Ron, during this pandemic for 2 months him & talked back and forth through email 98 times. I had my mind set on a Travel lite Rayzr & came across this Palomino with the electric roof system, so glad I did. Ron went above & beyond with all the questions I had and being patient with me the entire time, much appreciated knowing I have never had a camper before, always loved camping and always wanted a camper, finally got it & extremely happy with the whole experience. Nice to have all the amenities coming from a truck tent camper lol. It was nice to look at the campers in the yard too and not getting hassled to purchase while waiting. I’m a Happy camper, coming to Vacationland RV was a win win for me!!
Thee nicest staff. They went above and beyond to have our RV clean and ready on very short notice and while having a very busy schedule. Their in house parts section is very convenient and has so many essential parts. Couldn’t be happier with our purchase and their sales process. All questions where answered through email no matter the time of day/night. An RV technician went through our entire RV with us explaining and showing us how everything works and things to watch out for. 5 Star service!
I bought a trailer. It’s a inexpensive one. The guy who showed us how it operate it was informative. The service department is the good there. The drawers were crooked I had to fix them myself. The door broke after a month but was replaced at no charge by the MFG. Josh handled it fine. Not sure when our next purchase will be. I will consider Vacationland once again.
They seem to be very reasonable and very helpful. The main repair man really is good he
really knows his stuff.
We bought a 32 foot travel trailer a few years ago. We had a great experience with Vacationland from the beginning. We had met them at the big Rosemont RV show and while other dealers were HIGH pressure, Vacationland gave us time to think about our purchase before purchasing. That meant a lot to us because it was such a big purchase. They had a delayed delivery, but I’m confident it was due to the manufacturer. Also after we took delivery, we needed it serviced and they took care of us very well. I would go back to them again.
Nice personnel.Very fair prices.
Vacationland, Ron Drendel and the crew did a great job helping me purchase my first toy hauler. Ron was awesome helping me even during a pandemic! Communication was awesome, toy hauler is awesome and the delivery was awesome. As a first time buyer it was very smooth and I could not ask for a better experience.
The sales man was great! Had a great experience with him looking through a few trailers and talking to him about different options. We had a good experience picking up as well! The camper was all ready for us and they did a run through of everything on the inside and outside!
Bought a used camper and Ron was wonderful to work with, I feel he did do the best job to get us the lowest price he could on it.
Always has a great selection of new and used equipment. Parts department, service department and sales are always friendly and accommodating. Will definitely do business with them again!
This is a great place to purchase a camper. We also store our camper at Vacationland and there maintenance shop is top notch.
We purchased our first travel trailer from Ron. From the moment we walked in the door we felt welcome. All of the staff were so friendly and very helpful. Ron answered all our questions and got the answer right away if he was unsure. Thanks for the great experience, we will be back & we will recommend this place to everyone we know!
Had the best experience with the folks here. Marisol and Joel were the best to deal with and Tom is an amazing wealth of knowledge on our new Connect. Definitely will do business here again.
We purchased our 1st pop up camper from Ron. From the moment we walked in the door we felt welcome. The staff is friendly and helpful. Ron answered all our questions and got the answer right away if he was unsure. We can’t wait to go camping in our first popup! Thanks for the great experience, we will be back! Happy camping!
We bought an Aliner from Ron at Vacationland. This was our first camper purchase, so we were nervous. Ron and the staff at Vacationland walked us through everything and made sure we were comfortable towing our new camper. I would highly recommend Vacationland for your RV needs. They are fair and take their time explaining everything. We are extremely happy with our purchase.
Very friendly people all-around. The salesman was very easy going and helpful. We store our pop-up trailer at their location as it is priced great and convenient. Their service department was very helpful and competitively priced.
Joel and Ron are top notch and trustworthy! If you are in the market for a camper, Vacationland is your place!
I just purchased my second toyhauler from Vacationland and could not be happier with the service and the sales staff. They are transparent throughout the entire purchasing process, and don’t ho-hum around questions. Go see Ron before going anywhere else and i will personally say that you will not want to shop anywhere else.
Vacationland is the only RV sales location we could find that had nuCamp trailers on site to look at in person. We had been searching for a particular model and they happened to have it. We drove from north of Detroit to pick it up. Everyone was very helpful and went above and beyond to make our experience a happy one. Wish they were closer so we could use them for all our camping needs.
Nice helpful friendly staff.
All the folks at Vacationland were friendly, helpful, and knowledgeable. Definitely worth the three-hour drive!
Just fine. Bought a tank of propane and my next one is free.
Good people to deal with!
Excellent personnel. Very helpful.
Sales was pressure free as advertised. Staff was helpful and knowledgeable. They bent over backwards to give us a great experience. Highly recommend!
Very good experience everybody who help us during this experience was great. I would recommend them to all my friends.
Bought our 1st RV from Vacationland in June 2019. Great sales team and the prices aren’t to shabby either. Overall good experience. Happy campers
We were in need of a travel trailer to live in after a major storm while our home was being repaired. The staff at Vacationland were very helpful and friendly. Marisol Rodriguez did all she could to get us a great deal to fit our needs. We will definitely recommend Vacationland to anyone in need of camping equipment.
This was my first RV purchase. The sales and service staff at Vacationland was very helpful in answering all my questions. I was looking at a used RV and they let me hook it up and try everything out to make sure things were working properly. The service staff made sure the camper was road worthy and safe. We just got back from our first camping trip with our new/used RV, and it was a great experience. The camper worked out very well. Looking forward to making many more memories, and continuing to work with Vacationland for routine maintenance, etc.
Our first travel trailer buying experience could not have gone any better! Ron was wonderful to work with and the “no pressure” to buy that day was very refreshing. Everyone at Vacationland was very transparent with no hidden fees. We will definitely be recommending others to give Vacationland a try with their RV purchases.
We found Vacationland at the Rosemont RV show years ago. We bought our first, very small, camper from them. Since then, we have upgraded with them twice. We have looked other places, but always felt like we were at used car lots at the bigger dealers. Vacationland is the best! Very friendly and helpful and after being a customer for about 10 years, we feel right at home. They do all of our storage and maintenance and we all know each other by name. I have friends who have had terrible experiences at other places, but we have gotten nothing but exceptional service from our friends at Vacationland.
This was my first visit to Vacationland as my husband and I are looking to purchase a hard bodied camper. We met with Joel and he answered our questions and let us review 3 campers on the lot at our leisure. We ended up staying for about 1 hour and 45 minutes. We were allowed to review the campers without getting pressured to buy; and also had a demonstration as to the set-up and take down of the camper. We felt we were given excellent service and hope to visit again soon for a new camper.
Very helpful and friendly. Vacationland is always up front and honest to deal with and makes things straight forward and friendly.
Service Manager is very helpful and works well with customers.