These guys are awesome! Especially Ken in service, they don’t even sell the brand trailer that we have. But Ken has been very helpful talking us through fixing the plumbing in our trailer. I don’t know the woman’s name in parts, but she has been great at helping track down the parts we need as well. Can’t say enough about these guys!!! They could have just said we don’t sell those and sent us on our way, but they didn’t.
These folks know their stuff! I had a seamless first time RV buying experience. They even have storage if you don’t have a place to park your new RV.
I couldn’t be happier with my new used class B Roadtrek motor home. Even though it was a consignment vehicle, the staff at Vacationland was very prompt in answering my emails, calls, and multiple questions. They even did a thorough walk through with me, explaining everything on the coach, and showed me how everything worked. At no time did I feel pressured or rushed. Everyone we talked to was kind and helpful. We drove 3 hours one way to purchase this RV, and had to make the drive twice because we didn’t bring cash the first time. But it was worth the drive to deal with honest people who went out of their way to make the process simple. My only regret is that this place isn’t closer to where we live. I will likely make the drive in the future if I ever want to buy another RV. They are even open on Sundays, which is unheard of. Thank you Ron, Mike, Joel and everyone else at Vacationland. I wish every RV dealer was like you!
My husband and I purchased a pop-up camper (Aliner Expedition) from Vacationland RV last week and were very pleased with the overall educational and purchase experience. Joel showed us the workings of the camper, and Mike was awesome with providing us with the full tutorial. He also made sure our new SUV was properly hooked up to the camper and recommended the Curt Echo Controller (Bluetooth) to assist in braking, for which we were very thankful. The store inside offered all the RV accessories and gadgets one would need for camping, and their offerings of fun (dog-oriented!) tees, etc. was a total plus. I would highly recommend this facility for anyone looking to invest in an RV!
These folks are absolutely the best of the best. From sales to financials to mechanical service and tech inspections; they have a sincere, personal approach in making the customer feel comfortable and confident that all questions and needs will be addressed. You can be sure that, in my case, Ron, Joel, Tiffany, Mark, Ken and Mike have provided a level of service beyond what might be expected.
Staff were excellent to work with. Pointed every detail out and even packed our vehicle and hooked it up make sure everything was working correctly and it was a very pleasant experience working with them. I definitely recommend Vacationland to anyone out there looking for any kind of campers or camping equipment. Thank you again to all the staff every single one of them were very outstanding.
We bought our used ALiner from Vacationland and drove from the Quad City area. It was well worth the trips. Joe is an excellent salesperson and is very patient and helpful. Mike, the walk through tech was very thorough, and Tiffany in the parts dept and Kristy in the finance department are also friendly and helpful. We have already recommended Vacationland to others that have talked to us about our new-to-us camper.
Just bought an Aliner Classic from Vacationland RV. Ron let us browse without any pressure. Was able to take our time and look around. Mike did a great job with the walk thru on our Aliner. Anybody looking for an RV, this is the place to go!
Friendly and helpful staff. Knowledgeable sales staff without high pressure.
Just bought our first camper last week from Vacationland and it we are happy with our purchase. Sales people are nice and not pushy at all. Customers are free to look around as long as they like. Nice store inside filled with camping items as well. Very large selection of RV’s to choose from, new and used. We will definitely come back to Vacationland when we are ready to upgrade!
We just purchased a KZ Escape travel trailer RV from Vacationland RV and couldn’t be any happier with the sales and service people there. Ron was our salesperson and did a great job at answering all our questions and Joel was helpful too. They made us feel quite comfortable with taking on this whole new RV camping endeavor. Ken in service was very supportive too with getting us oriented with all the ins and outs of the trailer and getting us familiar with it. Thanks for the great experience as we start our camping adventures!
A great place to buy your RV or camper . The staff and the service was great.
I was happy with the service I received here. They got me an appointment in a reasonable amount of time and they fixed my issue quickly. I’d definitely use their services again.
We were stranded! We had stopped twice to get our brake fixed, but noone could figure out what was wrong. We proceeded to Vacationland and they fit us in, figured out the problem and got us on the road. Everyone was very friendly and kind! Great place!
Excellent and dedicated customer service.
We just purchased a KZ Recreational Vehicles from Vacationland in Big Rock Township, Illinois. They were great, helping us find the perfect RV for our family and friends. They have a HUGE selection to choose from. Thanks to the crew at Vacationland RV for your help us find the perfect RV. They have all of the components to make it the proper home away from home. They have a great selection of anything that you may need in their camp store, including propane, a dump area, and cheap storage. We can’t wait to invite our friends and family to help. If you’re looking for an RV, Trailer, or accessories to add to your current RV, make the drive out to Big Rock and check out Vacationland RV.
We just purchased a beautiful new KZ Escape travel trailer from Vacationland. After looking at trailers at RV centers closer to our home, we decided to see what Vacationland had to offer, since we had a good experience with a purchase nearly 20 years ago. We appreciated the personalized service we received – beginning with the ability to look at trailers at our own pace, without a salesperson hovering over us. After deciding to make the purchase, we worked with Marisol to make the deal, which included a trade-in. We felt we were given a fair purchase price and a fair value on our trade-in. Marisol even gave us a “Husky” discount on our first 3 months of storage! When we returned to complete the purchase, we were greeted by name and treated like family. Mike gave us the “tour” of our new trailer, giving instructions on its use and care and patiently answering our questions. We also had a brake unit installed on the vehicle we will use to tow the trailer. After finishing the purchase and signing paperwork, we were ably assisted with purchasing necessary accessories. Every person who assisted us through the process was pleasant and seemed to genuinely enjoy doing their jobs. We look forward to continuing to do business with Vacationland for storage and maintenance of our new trailer. We can hardly wait for May 1 when the campgrounds open and we can try it out for the first time!
From start to finish Ron and the rest of the staff were great and made us feel comfortable with our purchase. We will definitely be back when in need of service or ready to upgrade.
Vacationland has been wonderful to work with. I’ve been looking at campers for two years. Getting connected with Ron Drendel has made it all so easy for being first time rv owner. I’d highly recommend Vacationland and Ron.
Loved Vacationland Ron was outstanding to work with.
We had an excellent experience buying our RV through Vacationland. The sales people were very knowledgeable and gave us all the information without any pressure. I am one happy camper!
Great people and an amazing place for storage.
People are very helpful and are great to work with. Very accommodating to your needs and schedule.
My husband and I are new to camping and stopped here to get ideas of layouts, makes, options, etc. We enjoyed that they allowed us to walk through the property and check out all the RVs on our own with no pressure. Ron was great to work with and all the staff was knowledgeable and wonderful to work with!
Great service! No pressure from sales. Ron was excellent to work with. They keep the RVs unlocked so you can walk through and see what fits you best. Excited to start camping with our new RV.
We had our Aliner serviced at Vacationland RV just before our last camping trip. We were able to drop it off on Sunday, on our way home from the trip before. The service manager, Ken, was very business-like, efficient, and took our work in without any fuss. We picked it up two and a half weeks later with no fuss and the work had been done exactly as we had ordered. The charge was very reasonable, and there were no surprises. We expect Vacationland to be a regular stop for us in the future and would highly recommend them to everyone.
We had a great experience working with Marisol! She patiently answered all of our questions. Will recommend Vacationland to our friends and family!
We just bought our second camper from vacation land. The people are so nice and accommodating. They were not pushy, but able to answer all our questions. Place was busy all day and seemed like everyone left happy.
I recommend them due to they are very friendly and go above and beyond to take care of their customers.
I bought my camper 2 years ago from Vacationland. I have taken it back a few times for maintenance and warranty repairs. Every time I have gone they have done a good job and have spent time to problem solve issues. It is over an hour to drive to get there but worth the drive for their service and friendliness. Always an enjoyable experience.
We recently bought a camper through Vacationland and Marisol was fantastic. She answer all our questions and everything was well prepared when we arrived for our inspection and purchase.
Our transaction was seamless and all the people there were very kind! We love our new camper!
We checked out another big RV sales place, but wanted to check out Vacationland as well because they had the model we were looking for. We greatly appreciated that Marisol showed us not only the camper we asked about, but also a couple others in the same weight range so we could compare. The best part was that after she showed us the three campers, she let us have free reign to browse at our leisure on our own without a salesperson breathing down our necks. When we came back to purchase the camper, Mike gave us a great walk though and explained everything and answered all our questions…
Great doing business with Vacationland – not pushy – informative –
What a great experience purchasing my first camper! Marisol was very helpful! No pushy salespeople, but friendly helpful and caring honest people. Everyone was helpful in answering my many questions, and concerns on what I was wanting and they gave me a very fair price. The technician was very thorough in the walk thru, taking his time and making me feel much more comfortable about my ability to pull, set up, and run my camper on my own. I would most definitely recommend Vacationland for anyone’s RV needs! They made my first experience venturing into the camping world a wonderful one!
We had a great experience. Ron was super responsive over email answering questions before we came in and great to work with. Being first time, RV buyers we had lots of questions which the full team helped with. The prices were very competitive and they had great service. Highly recommend!!!
Easy, Friendly, and no pressure! Treat you like a VIP and no hassle. On pickup day, they were all ready, had everything all ready to go, were waiting specifically for you, and complete walkthrough and verification everything working. Will be back!
We “took delivery” of our first travel trailer today. The process was smooth and the walk through was very thorough. We would recommend Vacationland to anyone looking to purchase or service their RV.
We started our adventure with Vacationland in 2014, when we purchased our first toy hauler with the assistance of Joel. Fast forward to 2021 we are purchasing our first Class A motorhome; that couldn’t have gone any smoother, again with the assistance of Joel. He’s not only helped us find our perfect traveling homes, he was also helpful when selling our first one. Everyone here from the sales people to mechanics are always so helpful. If one isn’t quite sure, they will get someone who knows. We’ll for sure go back when it’s time to upgrade again to our forever traveling home!
Service is FANTASTIC!!!!!!! We bought our camper through them in June 2020 and it was a great experience!!! Our sales rep was Ron and I would recommend him to anyone!!!
Very help and friendly. LOVE VACATIONLAND!!
Very patient staff, Explained well. Overall excellent experience.
Ron, Joel, and Mike was great to work with! We went in to look and get a better feel of sizes and options. We ended up buying a new TT. No pressure to buy, honest posted prices at a fair value, and a great small business feel! We did have a small problem with our AC the first outing but they got it fixed quickly!!!
Helped us with our popup camper brake cable malfunctioning. worked well, and we’re excited to use it this October!
This was our third purchase with Vacationland. We purchased one from another dealer just to try another manufacturer. Nothing like Vacationland. Hence us returning and feeling at ease immediately. No hassle, friendly, and just an overall great experience. Marisol in sales was very supportive and knowledgeable.
Our salesman Ron was very patient going over all the option since we did a custom order. It was right before the pandemic shutdown, so there was some delays in manufacturing, but very satisfied with the order. When we received it Mike from Service did a very detailed review, and we had a lot of questions. Mike was able to answer everything we needed for our first trip. The trip went fine, an any problems I found I fixed myself. (minor problems like leaking P-trap, it happens bouncing down the road, just hand tightened it again. Sink Aerator clogged, just took it off and cleaned it. I would use Vacationland again.
Sometimes when you connect two complex machines like a truck and trailer there are unintended consequences. The management staff at Vacationland RV were able to get us on the road due to their collective skill and experience. You can trust them to get the job done.
Efficient, thorough, and overall easy process to purchase a camper. Will definitely recommend this dealer to friends and family. Ron was quick to respond to questions and at no time did I feel pressured or manipulated.
Outstanding, honest, helpful and a good price. What more can I say.
Great experience. Very friendly, no pressure. Marisol was great.