My wife and I went to the RV show in Chicago. Looking for a trailer to pull behind our Jeep. Towing weight is an issue for us and out of all the dealers they where the most up front. Not pushy at all.
When we drove out to Big Rock to see what they had. They had what we where looking for and we are quite happy with our selection. The employees seemed quite knowledgeable and very helpful with the walk thru.
They made me feel at home and encouraged my questions. Friendly smiles were everywhere. The long drive was well worth the service I received. Vacationland is Great!
We had a great experience purchasing our new camper as 1st time buyers. The were extremely patient and helpful with all our questions and very friendly throughout. They also completed the necessary wiring updates needed on our vehicle.
Wonderful service! Joel was great to work with. They went above and beyond making sure everything worked and replaced anything needed; no questions asked. They did maintenance on the camper before we even came to pick it up, so that we were ready to head right to the campground! Outstanding service. Any one looking for a used camper please put Vacationland at the top of your list.
I recently purchased my camper at Vacationland and I couldn’t be happier. From my first meeting to look at the campers that were for sale. I was greeted right away. I was explained which area was used campers and where the new ones were. I was then left to explore the campers at my leisure. After I made my choice all of my questions were answered. I can’t express enough how everyone I had contact with from sales, service, delivery just how wonderful these people are. I will definitely be back for all my camper needs. Vacationland rocks.
Marisol was very knowledgeable, friendly and always there for us.The fellow that explained every thing about our knew trailer was also very knowledgeable and helpful, answered any questions we threw at him.
I purchased my travel trailer at vacationland today. I visited other dealers around the area, and these people are by far the nicest, friendliest, down to earth people I’ve encountered throughout my search. The sales staff is friendly and knowledgeable. The service staff are the same, and a joy to be around. The pricing is beyond competitive. I would be stupid to buy anywhere else! Their accessories were also priced to sell! I compared priced to amazon, and figured, why wait for Amazon when it’s priced almost exactly the same here, and I can just take it home now! Thank you again for all your help in selecting my new travel trailer! I can’t wait to see you again!
We met Joel at the Schaumburg RV show and immediately liked him and how he did business. He was informative about our Nucamp trailer and didn’t put any pressure on us to buy. He invited us down to the store and we did go after a few days. After we got there, we knew we were in the right place and were so happy with the people in the store and the product that we did purchase our trailer from JOEL. He was great and continues to be there for us for our million and one questions….. everyone we have met there is super nice and willing to help and teach newbies how to do it! Thanks Vacationland for a great experience!!! Would HIGHLY recommend this place of business.
We recently purchased our 1973 Airstream. The trailer was everything as advertised, The service guys went through and showed us everything, got the trailer hooked up to our vehicle and we made a safe 300 mile trip home. Turned out to be well worth the drive. Thanks Marisol, little & big Mikes, and the rest of the staff.
Refreshing and uplifting. It was just so easy to work with everyone at Vacationland. Joel was very flexible with emails and phone calls, and he was very patient with all my questions and hiccups. Vacationland is all about friendliness with quality people and service.
The staff at Vacationland are rockstars! We purchased our 2019 Aliner Expedition in January 2020. They handled all of our service whenever needed. Today, I discovered a problem with the furnace in the camper. I called and spoke with Ken in Service and he helped me troubleshoot and remedy the issue. Back to 100%! Really appreciate his (and their) willingness to do whatever it takes to keep us on the road. Would highly recommend Vacationland to anyone looking at campers.
I can’t say enough about Joel and the Staff at Vacationland RV. They made it a wonderful buying experience, and I will highly recommend them to everyone who is looking to buy a camper. Knowledgeable, no pressure, friendly, and overall a great group of people!
Great people. Easy to work with and great for storage. Completely trust them.
Great customer care and they were willing to help me with all my camper needs. Everyone staffed there is friendly and extremely helpful. Thanks!!!
Very good experience purchasing our first trailer. The buying process was consultative and helpful as first time buyers. When we picked it up the walk through was far more extensive than I had envisioned. Little Mike spend a good 2.5 hrs going through everything. Everyone there has been excellent!
We were shocked to experience a no pressure sales approach at Vacationland. After roaming the lot for about an hour we went home to discuss our options and finally decided on the A-liner Ranger 12. The sales and financing process was completely done over email and phone. About a week later we scheduled a time with Marisol to pick up our new camper. The walk through presentation was the best in the business. Everyone took the time to make sure we knew the in’s and out’s of our purchase; loan, service contract, towing hookup, camper walk around and maintenance requirements. I probably should have practiced backing up and parking in the lot before we left as this was the first time towing a trailer. I am sure if I would have asked Mike he would have been more than happy to show us the ropes on reversing into a spot. We made it home safe and camper nicely tucked away on the driveway. This was an extremely positive “sales” experience. You don’t hear that very often these days! Thanks again!!
Vacationland has a great team of helpful Staff members. I walked in and was helped by three people immediately. I enjoyed the speed and Tenacity each staff had in assisting with my purchase. I would recommend this location to all travelers looking to buy quality trailers from a friendly store that isn’t so big you lose the personal touch like other stores. This store cares about your needs and wants. They go the extra mile to ensure they can meet it as well.
We had a wonderful experience with trading up our teardrop camper for one slightly larger. ALL the staff were professional, answered all our questions, and quickly attended to some minor warranty work. It feels good to buy at a local business and be treated as a person rather than a number. Sales and service were great!
Everyone at Vacationland is friendly, helpful and kind. We bought a used camper, see Marisol for the best no pressure deal! Service made sure everything worked and took the time to show us how to set up. They answered every question we had and never rushed us. On to parts who set us up with all of the things we needed and we’re storing there also. We visited a lot of dealers in our search and Vacationland is hands down the best!
We had a great experience! Everyone was very helpful. We will definitely be back.
These people are wonderful. We store our RV with them, that we just bought. We are a little out if practice and they are very helpful, informative and supportive. We are very glad to have found them.
Just bought our 1sr RV. They made the experience so easy. Extremely friendly. They let us walk through by ourselves, no hounding. Overall great experience.
I needed a tire repaired and they did it on the spot. Very friendly service. Also great selection of camping accessories and equipment.
We recently had severe water damage in our RV. It was totaled! We stopped in to vacationland they were extremely helpful in helping us take care of our old one and pick a new one. They had fair pricing and excellent customer service. From the sales department to the credit department to the walk through! we will be back for all our camper need in the future!
Great buying experience and exceptional sales and service staff.
So happy we purchased our RV at Vacationland- the staff was friendly, helpful, and accommodating. Marisol helped us find the perfect RV for our family, and the buying process could not have been simpler!
All of the people at Vacationland are very friendly and accommodating and look after your best interest. They made buying an RV a wonderful experience! I feel like part of an RV family with them! Thank you.
Was very happy with entire process of buying my RV here. Would definitely recommend to others. From sales to service, they far exceeded my expectations.
Great RV folk @ Big Rock VACATIONLAND! Friendly customer service, well-stocked retail supplies to keep your RV comfortable and fun, and experienced service professionals. So glad our T@B has a NuCamp Dealer close to home to keep us “Happy Campers”!
Since getting our T@B, they have performed all the services needed. The service department is a delight to work with. They are informative to newbies and are honest about the work that needs to be done. We feel we are in good hands with them.
I started searching for a used travel trailer by finding many that I liked online finding several. I started reading reviews of other people’s experiences they had. This brought me to Vacationland boasting all five-star reviews they happened to be open on a Sunday. My search led to finding that many other big-box RV dealers were not open. I decided to visit and it was a good thing I did. I was not the only person interested in that particular travel trailer. I met with Joel on arrival and he was very pleasant and easy-going to work with. I was there first before the other couples and Joel did not proceed to capitalize on a bidding war. Instead, Joel let me know he would take my offer and submit it to the seller first. AS this particular one was on consignment. I came in wanting to make an offer less than what was listed. Joel thought I had a fair offer the seller might accept. The seller accepted in less than and Joel had all my info to apply for a loan onsite. The following day Joel called with the loan approval and terms. I arranged the inspection and pick up on that Saturday. I came into the whole team cleaning, inspecting, and advising me on use and care. In less than an hour, I was towing it home. I would recommend Vacationland to anyone who found a new or used RV they have in stock. I drove away with a smile, a great price, and great loan terms. Thank you to all the Vacationland team.
Just purchased our first trailer at Vacationland! Joel was wonderful to work with and all of the employees were so helpful every step of the way. We felt no Sales pressure, but rather guided and informed. Thank you so much and we can’t wait for all the adventures that lay ahead.
Very good sales people. Not pushing, but we’re there to answer all my questions.
Got my first 33ft camper here salesmen Joel was blunt honest and friendly about the process of getting a camper and they will store and winterize it for you the rest of the staff are nice ppl even the guy moving campers with tractor out back all down to earth.
I couldn’t be more pleased with the camper I just bought from Vacationland. From Joel in sales to the women in the parts counter to the mechanics who set up and installed my brakes. Everyone is knowledgeable and has a no pressure attitude. We got a complete and thorough walk through of the campers systems. The women in the parts counter helped us get what we needed to get up and camping. I highly recommend anyone looking for a camper make Vacationland their first stop.Oh, they even have a dump service and storage. It makes them a one stop camping store.
Vacationland RV in Big Rock, IL ROCKS! Sales rep was very helpful and informative. Their service department is top notch, walked me through all the operations and fixed everything pointed out before pick up. If you’re looking for a camper, put them on your list to visit.
So glad I found Vacationland! The people are so nice, and the person who gave me the tour of my camper was very good! He explained everything in detail. I felt like I was family there!
We checked out a few place for campers and Vacationland was able to get us at a lower monthly payment then other places that had cheaper campers. super easy to work with and very good customer service.
Excellent service. Good prices.
We just purchased our second travel trailer from Vacationland. The sales people are knowledgeable and let you look at everything on the lot. The paperwork was efficient and they did an excellent job of showing us all of the systems. If you are in the market for a travel trailer, this is the place to look.
Great service, found our first RV with them at the Chicago RV show and they made every step of the process so easy. We worked with Joel and he was awesome!
Great service, great prices
Do yourself a favor and look at some cool RVs and campers at Vacationland. There is something for everyone.!! The folks there couldn’t be nicer and made the buying process really easy and pleasant. Joel and Tiffany were amazing with all the numbers and paperwork and Mike C. took his time and gave me a lengthy and very informative tour answering every question I had. Very happy….!!
My husband and I had a great experience purchasing our first trailer. The staff is very friendly, everyone said hi and made sure we were being helped. They took the time during our walk through to answer all our questions and made sure we understood what was explained. They walked us through the store and suggested what is necessary for us as first time buyers. Two of our friends have purchased here. Definitely a five star experience.
Great place to buy a camper from !! We love your camper !!
We just bought our 2nd RV from Vacationland and the process was amazing. We were able to get the paperwork done quickly and all the numbers we what we were told. The day of pick up was a breeze too despite the freezing cold weather. Everyone in the offices and in the mechanics area are awesome. So friendly and easy going. If we ever purchase another camper, this is the first place we plan on going.
The entire experience at Vacationland was exceptional. We are not experienced RV’ers at all and Joel was most helpful throughout the entire process. We are now the proud owners of our new RV and the full tutorial we received was so helpful in learning everything we need. I highly recommend Vacationland for their knowledgeable and friendly staff for all your RV needs.
After visiting for over 10 years, I finally pulled the trigger on a pre-owned motorhome. From the first contact through the end of the sale (any beyond), the staff here including Joel have been so very friendly, helpful and understanding. Any questions I had was answered, when I needed additional time, I was not pressured to make a decision, even after the sale Vacationland continues to provide an amazing experience. I’m so glad I have made this purchase and look forward to years of fun for my family, and years of a loyal customer for Vacationland! Thanks for everything!
We recently purchased a used travel trailer and couldn’t be happier with the whole experience.
Very friendly place. Great support and service. We got all details about our new first camper. Fully recommended!!!