Very good experience everybody who help us during this experience was great. I would recommend them to all my friends.
Bought our 1st RV from Vacationland in June 2019. Great sales team and the prices aren’t to shabby either. Overall good experience. Happy campers
We were in need of a travel trailer to live in after a major storm while our home was being repaired. The staff at Vacationland were very helpful and friendly. Marisol Rodriguez did all she could to get us a great deal to fit our needs. We will definitely recommend Vacationland to anyone in need of camping equipment.
This was my first RV purchase. The sales and service staff at Vacationland was very helpful in answering all my questions. I was looking at a used RV and they let me hook it up and try everything out to make sure things were working properly. The service staff made sure the camper was road worthy and safe. We just got back from our first camping trip with our new/used RV, and it was a great experience. The camper worked out very well. Looking forward to making many more memories, and continuing to work with Vacationland for routine maintenance, etc.
Our first travel trailer buying experience could not have gone any better! Ron was wonderful to work with and the “no pressure” to buy that day was very refreshing. Everyone at Vacationland was very transparent with no hidden fees. We will definitely be recommending others to give Vacationland a try with their RV purchases.
We found Vacationland at the Rosemont RV show years ago. We bought our first, very small, camper from them. Since then, we have upgraded with them twice. We have looked other places, but always felt like we were at used car lots at the bigger dealers. Vacationland is the best! Very friendly and helpful and after being a customer for about 10 years, we feel right at home. They do all of our storage and maintenance and we all know each other by name. I have friends who have had terrible experiences at other places, but we have gotten nothing but exceptional service from our friends at Vacationland.
This was my first visit to Vacationland as my husband and I are looking to purchase a hard bodied camper. We met with Joel and he answered our questions and let us review 3 campers on the lot at our leisure. We ended up staying for about 1 hour and 45 minutes. We were allowed to review the campers without getting pressured to buy; and also had a demonstration as to the set-up and take down of the camper. We felt we were given excellent service and hope to visit again soon for a new camper.
Very helpful and friendly. Vacationland is always up front and honest to deal with and makes things straight forward and friendly.
Service Manager is very helpful and works well with customers.
Our family purchased a camper from Vacationland last August. We also store our camper with them and use them for all of the service needed for our camper. Every experience we have had with Vacationland has been wonderful. They are very knowledgeable, friendly and patient with the 1000 questions we have called them about concerning our camper. Every employee smiles and is very helpful. If you are looking to purchase a camper this is the place to go.
Super easy to see and buy a clean almost new camper. Way better experience than at General RV. Consider the small guys!
Great experience. Purchased our first camper from them. Even though it was used, we got first class treatment. We found an issue once we got it home. No problem, we brought it back, went to breakfast and fixed in an hour. Staff is all friendly and easy to deal with. Marisol was a pleasure, no pressure sales person. She explained everything. I would definitely make another purchase from them. Their Sunday hours are a big plus for people with busy schedules like ours.
This was our first camper purchase and it was absolutely amazing. After searching for months, I found this camper on an online search, I submitted an inquiry and almost immediately, Marisol contacted me and we talked back and forth several times. Her customer service is second to none and within a few days, the deal was done and we went to get it. The sales staff and techs were incredible and answered all questions very politely and patiently. I arrived, and was out the door in less that an hour. I would give Vacationland 10 stars if I could.
Dear vacationland I have had the pleasure of buying my third camper from here, and as always they were prof, fun and knowledgeable of all their stock. All the staff treats the customers like friends! We worked with Mark, David, Ron and Joel, Tom. But the entire staff is great. I really enjoy Harper.
So easy to work with and great customer service. Very friendly and knowledgeable staff, our camper was ready to go when I showed up for pickup. Everyone I talked to there was very friendly and willing to answer my questions. Thank you again!
Purchased our first travel trailer from Ron at Vacationland this week. Great experience, lots of inventory to choose from, and very knowledgeable staff from the beginning to end of process. If you need a new or used camper/RV this is the place to be.
Marisol was very friendly. No pressure. And when it was time to buy made sure that everything was hassle free and smooth. When we came to pick up the camper everyone was very helpful in explaining the camper and making recommendations for future camping success!
Just bought a 5th wheel there today. Ron the salesman came in on his day off to make sure the 5th wheel installation went as planned which it did. All the shop employees did a excellent job on getting me in and out. Thanks to all for getting everything in order to get me rolling. Just got the the camper packed for Memorial Day weekend I will do business with you in the future.
Vacationland employees have always been very helpful. We’ve purchased two travel trailers from Vacationland and have been satisfied with the product as well as the deal both times. We would highly recommend them because of reasonable prices, low pressure sales staff and reliable service department.
We had the best experience purchasing our first camper. Everyone was very friendly and answered all our questions we had. We highly recommend this place for all your camping needs!
We just bought a new camper here and could not be happier with the service we’ve had, from our salesman, Jim to all the folks in the service dept., to the management. They made a number of accommodations for us and have been terrific to work with! They also do mobile service. We’ll definitely come back!
Marisol was great in helping us find a specific style we had in mind and took a year and half to find the correct one.
Just bought a little RV at Vacationland, we dealt since the beginning with Jim and he took care of everything, however everybody at Vacationland deserve 5 star!!!! Friendly, Professional, Helpful for anything you might need. I definitely recommend this place if you want to buy an RV.
I have bought pop up camper. Also have bought 4 ARE truck tops. And merchandise from Vacationland for motor home always a great experience. Friendly and knowledgeable employees. Also have attended there annually open house very happy with Vacationland.
Ron was incredibly helpful in the purchase of our RV; highly recommend!
Everyone at Vacationland was knowledgeable, helpful and made the entire process simple!!! We can’t wait to enjoy our camper.
Everyone at Vacationland was knowledgeable, helpful and made the entire process simple!!! We can’t wait to enjoy our camper.
The best rv dealer ever.. My family and I been purchasing rv’s at Vacationland since 1989. Family friendly with no pressure. The best sale and service, that you not get anywhere else.
Nick is the man.
We purchased a camper from Vacationland that we could tow behind our minivan. They were great from beginning to end. They have a no pressure sales team. Sale and delivery went great, including a walk through where they answered all of our questions and offered recommendations. This is our first camper, though we have camped for years in tents and cabins. We were willing to drive for over an hour from home to get the camper that we wanted from the sales force we enjoyed working with.
Kicked off 2019 with purchasing a used camper. Picked the right place to go. Good price and felt very comfortable throughout the purchasing process. Everything was ready as committed and they also took care of a couple additional items that they could have pushed back on. As this dealer was recommended to me, I will pass on the same recommendation.
Seriously the best RV spot on this side of the Mississippi. If Camping World could be half as knowledgeable and competent as these guys the RVing world would be revolutionized.
First time buyer.met Joel at a rv show talked about a trailer he had there.no pressure at all. i said i would bring my wife to big rock to show her the trailer Joel said to see Ron..we did.we got there and the roads and parking lot was just covered with ice..Ron had mark from service bring it in because of the ice and safety. once in side my wife and i were able to take our time and make the right purchase for us. Ron was always with us to help when needed.on closing day we met again with mark in service,gone thew every little detail.very happy with the service dept mark and rick run a happy shop.while doing paper work we were walked threw the parts area by Ed.and the finance guy David was quick to make sure we got back to see our trailer being finished for delivery .just can’t believe i never found this place before.if i did this would not of been my first. great people ,great place. one more benefit open 7 days a week.now thats service.
We were extremely happy with our experience/purchase from Vacationland. They went the extra mile swapping out a stuck hitch ball. Very friendly staff with excellent service!
Fantastic service, hands down!! We were helped and acknowledged by every employee on the floor both visits. We called to make sure the unit we were interested in was still available to view on a Wed night and when we arrived, Jim was ready for us with both our model interest and suggestions of similar models. When we came back on Saturday for purchase and pick up, Joel introduced us to Nick who did an excellent job going over the entire rig and answering all of our questions. They had it completely gone through, replaced a broken jack and even went above and beyond to repair and seal a small blemish on the door of the outside kitchen. Totally didn’t expect a repair but certainly appreciate their incredible attention to detail. That is the kind of service an A++ business provides. We also had our young boys with us and they were treated just as well! Peanut butter cups the first day and popcorn the second. Everyone thanked us for our business and insisted that if we ever have any questions or run into any needs, they’re only a call away. We appreciate the gentleman of Vacationland very much and highly recommend them and their services. Quite literally a solid team who cares for their customers and their business!!
We have bought and sold many RVs from Vacationland. They are wonderful people to do business with! We are excited for our next adventure!
Vacationland had great customer service! The team was very helpful and efficient when we purchased our pull behind trailer!
More than helpful and always knowledgeable on RVs.
Wonderful service friendly people.
Terrific experience purchasing our camper from Vacationland. Knowledgeable, courteous staff who were very helpful! Two thumbs up!
They gave us top dollar for trade in. It’s our second trailer from here. Relatively painless experience!
We love this place and trust these people with all of our RV needs. Joel has sold several RV’s for us and Marisol has found some new ones for us. They are honest and want only the best for their customers, who they treat like family.
Just purchased new 2019 camper…😎😍
Great place with a friendly staff! Marisol was so helpful in helping us pick out the perfect camper!
We needed service on our RV and this company was excellent. Everyone was nice, professional and friendly. Kristy, who wrote up our service request, took the time to get all the details correct. Her communication was excellent. The service department took the time to review and explain each concern we had and when it was time to leave and hitch our trailer to our vehicle, there was a concern about the hitch. The technician, Kendall, spent as much time as we needed so we fully understood the process of how to hitch properly. The company also noticed that the hitch needs to be aligned and when we bring it back for warranty service they said they would take care of it. My wife and I were extremely satisfied and would highly highly recommend them.
Quick services, reasonable prices for labor. Have been a customer for years.
Great staff, very knowledgeable and the prices for the various things they sell is great!
Great place, very helpful staff!
For many years now we have bought and sold trailers from these wonderful people. Joel is the Manager and Marisol is the Sales Rep, and they go out of their way to help you with purchasing or selling a trailer. They are completely trustworthy and friendly, like family, and really care about their customers. They offer the extreme opposite customer service that General RV in Huntley offers, and this is the reason why we deal with Vacationland in Big Rock.
Excellent customer service and always there to help before and after purchase.