We were stranded! We had stopped twice to get our brake fixed, but noone could figure out what was wrong. We proceeded to Vacationland and they fit us in, figured out the problem and got us on the road. Everyone was very friendly and kind! Great place!
Excellent and dedicated customer service.
We just purchased a KZ Recreational Vehicles from Vacationland in Big Rock Township, Illinois. They were great, helping us find the perfect RV for our family and friends. They have a HUGE selection to choose from. Thanks to the crew at Vacationland RV for your help us find the perfect RV. They have all of the components to make it the proper home away from home. They have a great selection of anything that you may need in their camp store, including propane, a dump area, and cheap storage. We can’t wait to invite our friends and family to help. If you’re looking for an RV, Trailer, or accessories to add to your current RV, make the drive out to Big Rock and check out Vacationland RV.
We just purchased a beautiful new KZ Escape travel trailer from Vacationland. After looking at trailers at RV centers closer to our home, we decided to see what Vacationland had to offer, since we had a good experience with a purchase nearly 20 years ago. We appreciated the personalized service we received – beginning with the ability to look at trailers at our own pace, without a salesperson hovering over us. After deciding to make the purchase, we worked with Marisol to make the deal, which included a trade-in. We felt we were given a fair purchase price and a fair value on our trade-in. Marisol even gave us a “Husky” discount on our first 3 months of storage! When we returned to complete the purchase, we were greeted by name and treated like family. Mike gave us the “tour” of our new trailer, giving instructions on its use and care and patiently answering our questions. We also had a brake unit installed on the vehicle we will use to tow the trailer. After finishing the purchase and signing paperwork, we were ably assisted with purchasing necessary accessories. Every person who assisted us through the process was pleasant and seemed to genuinely enjoy doing their jobs. We look forward to continuing to do business with Vacationland for storage and maintenance of our new trailer. We can hardly wait for May 1 when the campgrounds open and we can try it out for the first time!
From start to finish Ron and the rest of the staff were great and made us feel comfortable with our purchase. We will definitely be back when in need of service or ready to upgrade.
Vacationland has been wonderful to work with. I’ve been looking at campers for two years. Getting connected with Ron Drendel has made it all so easy for being first time rv owner. I’d highly recommend Vacationland and Ron.
Loved Vacationland Ron was outstanding to work with.
We had an excellent experience buying our RV through Vacationland. The sales people were very knowledgeable and gave us all the information without any pressure. I am one happy camper!
Great people and an amazing place for storage.
People are very helpful and are great to work with. Very accommodating to your needs and schedule.
My husband and I are new to camping and stopped here to get ideas of layouts, makes, options, etc. We enjoyed that they allowed us to walk through the property and check out all the RVs on our own with no pressure. Ron was great to work with and all the staff was knowledgeable and wonderful to work with!
Great service! No pressure from sales. Ron was excellent to work with. They keep the RVs unlocked so you can walk through and see what fits you best. Excited to start camping with our new RV.
We had our Aliner serviced at Vacationland RV just before our last camping trip. We were able to drop it off on Sunday, on our way home from the trip before. The service manager, Ken, was very business-like, efficient, and took our work in without any fuss. We picked it up two and a half weeks later with no fuss and the work had been done exactly as we had ordered. The charge was very reasonable, and there were no surprises. We expect Vacationland to be a regular stop for us in the future and would highly recommend them to everyone.
We had a great experience working with Marisol! She patiently answered all of our questions. Will recommend Vacationland to our friends and family!
We just bought our second camper from vacation land. The people are so nice and accommodating. They were not pushy, but able to answer all our questions. Place was busy all day and seemed like everyone left happy.
I recommend them due to they are very friendly and go above and beyond to take care of their customers.
I bought my camper 2 years ago from Vacationland. I have taken it back a few times for maintenance and warranty repairs. Every time I have gone they have done a good job and have spent time to problem solve issues. It is over an hour to drive to get there but worth the drive for their service and friendliness. Always an enjoyable experience.
We recently bought a camper through Vacationland and Marisol was fantastic. She answer all our questions and everything was well prepared when we arrived for our inspection and purchase.
Our transaction was seamless and all the people there were very kind! We love our new camper!
We checked out another big RV sales place, but wanted to check out Vacationland as well because they had the model we were looking for. We greatly appreciated that Marisol showed us not only the camper we asked about, but also a couple others in the same weight range so we could compare. The best part was that after she showed us the three campers, she let us have free reign to browse at our leisure on our own without a salesperson breathing down our necks. When we came back to purchase the camper, Mike gave us a great walk though and explained everything and answered all our questions…
Great doing business with Vacationland – not pushy – informative –
What a great experience purchasing my first camper! Marisol was very helpful! No pushy salespeople, but friendly helpful and caring honest people. Everyone was helpful in answering my many questions, and concerns on what I was wanting and they gave me a very fair price. The technician was very thorough in the walk thru, taking his time and making me feel much more comfortable about my ability to pull, set up, and run my camper on my own. I would most definitely recommend Vacationland for anyone’s RV needs! They made my first experience venturing into the camping world a wonderful one!
We had a great experience. Ron was super responsive over email answering questions before we came in and great to work with. Being first time, RV buyers we had lots of questions which the full team helped with. The prices were very competitive and they had great service. Highly recommend!!!
Easy, Friendly, and no pressure! Treat you like a VIP and no hassle. On pickup day, they were all ready, had everything all ready to go, were waiting specifically for you, and complete walkthrough and verification everything working. Will be back!
We “took delivery” of our first travel trailer today. The process was smooth and the walk through was very thorough. We would recommend Vacationland to anyone looking to purchase or service their RV.
We started our adventure with Vacationland in 2014, when we purchased our first toy hauler with the assistance of Joel. Fast forward to 2021 we are purchasing our first Class A motorhome; that couldn’t have gone any smoother, again with the assistance of Joel. He’s not only helped us find our perfect traveling homes, he was also helpful when selling our first one. Everyone here from the sales people to mechanics are always so helpful. If one isn’t quite sure, they will get someone who knows. We’ll for sure go back when it’s time to upgrade again to our forever traveling home!
Service is FANTASTIC!!!!!!! We bought our camper through them in June 2020 and it was a great experience!!! Our sales rep was Ron and I would recommend him to anyone!!!
Very help and friendly. LOVE VACATIONLAND!!
Very patient staff, Explained well. Overall excellent experience.
Ron, Joel, and Mike was great to work with! We went in to look and get a better feel of sizes and options. We ended up buying a new TT. No pressure to buy, honest posted prices at a fair value, and a great small business feel! We did have a small problem with our AC the first outing but they got it fixed quickly!!!
Helped us with our popup camper brake cable malfunctioning. worked well, and we’re excited to use it this October!
This was our third purchase with Vacationland. We purchased one from another dealer just to try another manufacturer. Nothing like Vacationland. Hence us returning and feeling at ease immediately. No hassle, friendly, and just an overall great experience. Marisol in sales was very supportive and knowledgeable.
Our salesman Ron was very patient going over all the option since we did a custom order. It was right before the pandemic shutdown, so there was some delays in manufacturing, but very satisfied with the order. When we received it Mike from Service did a very detailed review, and we had a lot of questions. Mike was able to answer everything we needed for our first trip. The trip went fine, an any problems I found I fixed myself. (minor problems like leaking P-trap, it happens bouncing down the road, just hand tightened it again. Sink Aerator clogged, just took it off and cleaned it. I would use Vacationland again.
Sometimes when you connect two complex machines like a truck and trailer there are unintended consequences. The management staff at Vacationland RV were able to get us on the road due to their collective skill and experience. You can trust them to get the job done.
Efficient, thorough, and overall easy process to purchase a camper. Will definitely recommend this dealer to friends and family. Ron was quick to respond to questions and at no time did I feel pressured or manipulated.
Outstanding, honest, helpful and a good price. What more can I say.
Great experience. Very friendly, no pressure. Marisol was great.
Our experience with Vacationland was FABULOUS! We bought a Starcraft pop up there back in 2005 and have stored it there every year with any issues at all. It was time to upgrade so we looked at all the campers we were interested in, used and new. Marisol checked on us and let us roam about. We DID find THE ONE and Marisol was very helpful explaining everything about the purchase. We were able to negotiate a deal. Our walk through was explained clearly, not rushed at all. We had much to learn with this big of an upgrade. We are going on our maiden voyage with her in about a week. Thank you to everyone that sold, prepped, prepared, put on the anti-sway bar and hitch and tips on backing in. If you are looking for a new or used camper, small or huge, I highly recommend Vacationland!
We found this camper after looking around for a couple of years at different pop-ups. We ran across this camper online and from then on everything was done online or over the phone. They never hesitated to respond or rushed our questions. When we showed up to pick it up we were able to check it out and then have a complete walk through with a guy that explained everything to us in detail. It was very nice to not be rushed and able to look everything over. After putting it down we waited for a while (with several apologies) due to the person before us being late. When we were able to do our finances they were sure we knew they were apologetic about the wait. Our paperwork was easy to understand and Tiffany got us to the point since we knew most of the information. From walking in the door (where Ron greeted us with a smile) until we walked out, we were welcomed with smiles and waves. As walking out Ron apologized again about the wait and gave us some goodies. Overall was a great experience! Stop in and see what they have for you!
Purchased a used trailer from Ron. We could not be more excited for our purchase! This will be our home until we build one and we can not wait! Thank you so much!
We recently purchased a KZ Escape from Vacationland. The experience was SO much different (in a good way) than any dealership we’ve dealt with before. Marisol was upfront and answered all of our questions through email before we even stepped on the lot. We never felt pressured to buy, and they were transparent about the breakdown of cost. When we picked up, every staff member that we interacted with seemed genuine and kind. Marisol, Mark, Joel, Tiffany, and Kristy…THANK YOU! These newbies walked away feeling really positive about this purchase and know that this will be a great place to come back with any questions/concerns/service needs.
This place is amazing! They were very honest and helpful upfront no games to play. The 1st few campers we wanted Ron was honest said it was a project camper. Being 1st time camper buyers we were thankful for the honesty and the walk through to explain everything to us. I recommend going to Vacationland to buy a camper anyday! Very nice staff and very helpful!
Vacationland in Big Rock Illinois is awesome! We just purchased our first pop up camper and they helped us through the process and made it soo easy. They also answered all our questions and made sure we were satisfied with our purchase! We will definitely be back!
Had a great experience overall! The communication (even during a pandemic) has been great! Joel and Ron are pleasant to deal with and hard working. I would buy from them again in the future!!!!
The people are so nice and friendly not pushy.
Did everything over internet and phone until we picked up the camper. They had exactly what we wanted and since it was a 2.5 hr drive away they worked with us on the phone, sent pictures when we needed a closer look and negotiated a good price. The service dept walked us through and gave us some tips and got us out the door pretty quick also. ( about and hour ) I would recommend dealing with this company. Thanks folks for all the help and effort!
We stopped into Vacationland to dream a little, not knowing for sure what we wanted. So many choices! So many memories to be made:) Ron Drendel was the best to work with! He took his time with us. He didn’t rush us, or push us, in the slightest. He was juggling a few of us customers, and did so quite efficiently and seamlessly:) When he stepped away to assist another customer, he let us know where he was going, and that he’d would ‘find us’ when he was done. All the while we kept looking, and dreaming. When Ron was done w/ the other customer, he found us every time! If we had a question he didn’t know the answer to, he would find the answer. We ended up purchasing a 25′ toy hauler and are SO EXCITED! Thank you Ron, Joel Z, and that helpful service man (sorry, I don’t recall his name – the one on the tractor, pulling trailers around front). We would recommend Vacationland to anyone. Thank you so much! It was a great experience! We’re 2 Happy Campers, that’s for sure!!
Marisol took her time to show us all of the campers we were interested in considering. She answered our questions and there was no pressure to make a quick decision. When we went to pick up our trailer Mike went through all aspects of the trailer and we were ready to go camping. Vacationland was a pleasure to work with from start to finish!
Purchased a Palomino backpack 550 yesterday from Ron, during this pandemic for 2 months him & talked back and forth through email 98 times. I had my mind set on a Travel lite Rayzr & came across this Palomino with the electric roof system, so glad I did. Ron went above & beyond with all the questions I had and being patient with me the entire time, much appreciated knowing I have never had a camper before, always loved camping and always wanted a camper, finally got it & extremely happy with the whole experience. Nice to have all the amenities coming from a truck tent camper lol. It was nice to look at the campers in the yard too and not getting hassled to purchase while waiting. I’m a Happy camper, coming to Vacationland RV was a win win for me!!
Thee nicest staff. They went above and beyond to have our RV clean and ready on very short notice and while having a very busy schedule. Their in house parts section is very convenient and has so many essential parts. Couldn’t be happier with our purchase and their sales process. All questions where answered through email no matter the time of day/night. An RV technician went through our entire RV with us explaining and showing us how everything works and things to watch out for. 5 Star service!