We were extremely happy with our experience/purchase from Vacationland. They went the extra mile swapping out a stuck hitch ball. Very friendly staff with excellent service!
Fantastic service, hands down!! We were helped and acknowledged by every employee on the floor both visits. We called to make sure the unit we were interested in was still available to view on a Wed night and when we arrived, Jim was ready for us with both our model interest and suggestions of similar models. When we came back on Saturday for purchase and pick up, Joel introduced us to Nick who did an excellent job going over the entire rig and answering all of our questions. They had it completely gone through, replaced a broken jack and even went above and beyond to repair and seal a small blemish on the door of the outside kitchen. Totally didn’t expect a repair but certainly appreciate their incredible attention to detail. That is the kind of service an A++ business provides. We also had our young boys with us and they were treated just as well! Peanut butter cups the first day and popcorn the second. Everyone thanked us for our business and insisted that if we ever have any questions or run into any needs, they’re only a call away. We appreciate the gentleman of Vacationland very much and highly recommend them and their services. Quite literally a solid team who cares for their customers and their business!!
We have bought and sold many RVs from Vacationland. They are wonderful people to do business with! We are excited for our next adventure!
Vacationland had great customer service! The team was very helpful and efficient when we purchased our pull behind trailer!
More than helpful and always knowledgeable on RVs.
Wonderful service friendly people.
Terrific experience purchasing our camper from Vacationland. Knowledgeable, courteous staff who were very helpful! Two thumbs up!
They gave us top dollar for trade in. It’s our second trailer from here. Relatively painless experience!
We love this place and trust these people with all of our RV needs. Joel has sold several RV’s for us and Marisol has found some new ones for us. They are honest and want only the best for their customers, who they treat like family.
Just purchased new 2019 camper…😎😍
Great place with a friendly staff! Marisol was so helpful in helping us pick out the perfect camper!
We needed service on our RV and this company was excellent. Everyone was nice, professional and friendly. Kristy, who wrote up our service request, took the time to get all the details correct. Her communication was excellent. The service department took the time to review and explain each concern we had and when it was time to leave and hitch our trailer to our vehicle, there was a concern about the hitch. The technician, Kendall, spent as much time as we needed so we fully understood the process of how to hitch properly. The company also noticed that the hitch needs to be aligned and when we bring it back for warranty service they said they would take care of it. My wife and I were extremely satisfied and would highly highly recommend them.
Quick services, reasonable prices for labor. Have been a customer for years.
Great staff, very knowledgeable and the prices for the various things they sell is great!
Great place, very helpful staff!
For many years now we have bought and sold trailers from these wonderful people. Joel is the Manager and Marisol is the Sales Rep, and they go out of their way to help you with purchasing or selling a trailer. They are completely trustworthy and friendly, like family, and really care about their customers. They offer the extreme opposite customer service that General RV in Huntley offers, and this is the reason why we deal with Vacationland in Big Rock.
Excellent customer service and always there to help before and after purchase.
Excellent experience. Great people.
Excellent experience. I have research many different types of campers similar to the Travel Lite 628 SL. I called to talk to Ron a Vacationland and made arrangements to drive 4.5 hours in hopes to get this camper. They made it happen in just a few hours. Great group of people. Thanks and have been out and love the camper. Numerous compliments from my fishing buddies and even stranger coming up wanting to check it out.
Very friendly and knowledgeable staff. I would recommend it to all my friends and family!
Great place friendly and I would recommend to everyone.
We just purchased our third RV (two pop-ups, now a hybrid) from Vacationland. Despite the fact that it is an hour drive from our house, we would never even consider another dealer. We also store our RV on their property. They have always been courteous and helpful. Although their service department is often VERY busy, they have always done their best to get work done in a timely manner.
I went to get my first camper there and they were really kind! I am definitely going back there!!
Jim, David, and Joel all went above and beyond to make sure our deal went as smoothly as possible. Can’t thank them enough! Special thanks to our service tech who interrupted his lunch for the last finishing detail on our 2019 Sportsmen:)
Great experience recommending to all friends and family.
Just bought our third RV from Vacationland…two pop-ups and now a hybrid travel trailer. All their employees are top-notch.
I live right down the road from Vacation Land and never thought anything about it. But when I went in, My family got an amazing deal on our first camper. Then my aunt and uncle got an amazing deal on a different camper and we got a wonderful surprise gift card for referring them. We will always go to Vacationland. And I recommend everyone goes!!
We went looking for a camper we seen on line, not knowing much about anything and everyone there was so nice and helpful. We left with that camper and so much info we didn’t even know we needed. We have been to many RV sale places and none of them were half as helpful or nice as this place.
We came in with plans to “upgrade our tent” and pick out our first camper. Marisol was an awesome salesperson and was especially wonderful as she answered all our goofy questions after we got the camper home. The entire staff was extremely helpful through each step of the process. We always knew Vacationland would be where we bought our camper and now that we did, we know why!
The service from the staff was outstanding! They listened to my needs and helped me find the best RV to meet them. Then, since I am a first time RV buyer, they took all the time needed to ensure that I left with knowledge and ability to operate it AND the assurance, that if I did have any unforeseen issues, that they will always try to walk me through it over the phone. Not only recommended, but also a dealer and service provider for me and my family for life. For Sure!
Excellent service. Evan was very helpful and went out of the norm to get my part to me. Will recommend this store to all my friends and anyone who needs RV parts.
Ron was a great person to work with. Gave us time to look the camper over, we came back later to seal the deal. Thanks!
Always friendly,and helpful. This is the 3rd camper I purchased from Vacationland RV. Will always be a loyal customer for life.
Had great time at their open house. The staff answered all questions crazy or other wise. There was no pressure in purchasing anything, They wanted to you have a great time. Did purchase a unit and the process was great. Will be back to upgrade in the future, or purchase items needed for my travels across this land:)
I have an RV dealer Less than 4 miles from my home and still choose to drive over an hour to get to these guys. They are the best around no ignoring you no harping you they let you decide while still being there to answer questions. Their prices are great and we were in and out in about an hour with our new pop up. After getting home and realizing i had questions i called them back and the service department asked for pictures and explained everything i needed to know. Great group of people i will continue to make the hour drive for my parts and my next pop up.
We bought our 1st camper there a few years ago. It is great but a bit big for us now. We are now looking for a popup that is more the size for a retired couple.. I’m sure we will find what we need at Vacationland.
Friendly and professional the folks at Vacationland RV helped us find the right camper that best suited our needs. With so much to choose from they narrowed the search down quickly and we picked up our camper a few days later. If you’re newbies like us and need some assistance, you can’t go wrong.
Entire staff went out of their way to repair my trailer. Excellent service.
Nice campers and friendly staff.
The staff here are awesome and so friendly! We visited multiple RV stores when shopping for our travel trailer, and Vacationland was top notch! They provided a very helpful and thorough camper walkthrough before our purchase, and being rookies to traveling with a camper, we appreciated the knowledge they shared about RVs! Thank you!
Went down to pick up my buddy’s new camper. To our surprise we were a week early. Not a problem they took care of us. We did have to wait a while but that was to be expected. The finance guy told us in advanced we would be there most of day. No problem at all the parts manager was a riot he kept us entertained and fed us popcorn and coffee. He walked my buddy through the parts department and made recommendations on what to buy. All in all a great experience. I will be back for my camper needs as I think the local place in Rockford is way over priced and customer service is lacking. Keep up the great work guys.
Great people b always helpful.
These guys were so friendly and helpful. The best customer service I’ve probably had anywhere, ever. Whatever customer service training program they go through is well worth it.
Fair prices, excellent service. Knowledgeable and friendly people.
Great folks to do business with.
ALL of the employees were great!!! Very honest, friendly and knowledgeable! Not pushy at all.
They’re the best!
We went to the Schaumburg camping show just to look, with lots of units there to compare we really liked the KZ Sportsman classic. We did the dollar down deal, came home did some investigating about the manufacture and a few phone calls back and fourth and applying on line for a loan we bought the unit. Went out to Vacationland to close and do a walk through and they were very helpful. Took us through the store for the incidentals, no pressure. Great staff and store!
We have had modifications done to our R-pod here once before and plan to have more done this year. They are patient, explain all options, willingly answer questions and have fair prices. It is nice to work with a local company who places a high priority on customer service.
What a great experience, our first camper!! Very easy to work with and very helpful in every way!